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Last Updated: 19 March 2020

This Privacy Notice applies to visitors of our websites, applications and other digital platforms. Please read this Privacy Policy carefully as it explains how we collect, use, disclose, retain and protect your personal information, as well as your legal rights.

This Privacy Notice may also apply to you even if you are not a customer of B Doyle & Associates. We may hold your personal information because it has been provided to us by a user of one of our websites, applications or services.

B Doyle & Associates ("B Doyle") is committed to protecting the privacy of users of its website and services.

1. Information We Collect

To the extent permitted by applicable law, we collect personal information about you and any other person whose details you provide when you:

  • Register to use our websites, applications or services (including free trials). This may include your name, business name, address, email address, telephone number and business information.

  • Place an order using our websites, applications or services, including payment details.

  • Use our applications, including metadata generated during use.

  • Complete online forms, request a callback, participate in surveys, enter competitions, download publications or interact with any feature available on our website.

  • Interact with us through social media platforms.

  • Communicate with us through chatbots.

  • Register or update your account details.

  • Contact us by telephone, SMS, email, post or other offline methods.

We may also collect information where you partially complete online forms or abandon an application. This information may be used to remind you to complete your submission or, where permitted by law, for marketing purposes.

Device & Technical Information

We also collect information from the devices you use to access our website and services, including:

  • Device identification numbers

  • Device type

  • Location information

  • Connection information

  • IP address

  • Referral URLs

  • Website usage statistics

  • Browsing history

  • Web log information

  • Traffic information

Where permitted by law, we may supplement the information you provide with information obtained from third parties such as credit agencies, public records or other lawful sources.

B Doyle & Associates does not knowingly collect personal information from anyone under the age of 16. If we become aware that such information has been collected, it will be deleted promptly.

2. Providing Information About Others

If you provide us with personal information relating to another individual, you are responsible for ensuring that you have complied with all applicable data protection laws.

Where required by law, you must:

  • Inform the individual that you are providing their information to us.

  • Obtain their consent where necessary.

  • Ensure there is another lawful basis for providing their information.

  • Refer them to this Privacy Policy so they understand how their information will be processed.

3. How We Use Your Information

Subject to applicable legislation, we may use your information to:

  • Provide the products and services you have requested.

  • Process orders and applications.

  • Verify information with third parties.

  • Maintain, improve and protect our products, services and website.

  • Administer your account.

  • Manage our relationship with you.

  • Provide customer service and technical support.

  • Improve your user experience.

  • Test and improve the security and performance of our systems.

  • Meet our legal and regulatory obligations.

  • Prevent, investigate and detect fraud or unlawful activities.

  • Protect our legal rights.

  • Invite you to participate in surveys or customer research.

  • Produce statistical analysis and benchmarking information.

  • Provide relevant marketing communications (where permitted).

  • Deliver personalised advertising and content.

  • Deliver services jointly with authorised third parties.

  • Provide location-based services where geo-location data is collected.

Where permitted by law, we may retain your information after your account has been closed or where you choose not to proceed with an application. This information may be retained for legal, regulatory, fraud prevention and legitimate business purposes.

Website Technology

Our website, applications and services may use technology that enables us to:

  • Verify information from your device.

  • Diagnose technical issues.

  • Comply with legal obligations.

  • Monitor website performance.

  • Understand how visitors use our services.

  • Improve functionality and user experience.

You can manage many of these settings through your browser or application settings where available.

We may also use information collected through our website to deliver relevant advertising, product information and services based on your use of our website or other information we hold about you.

Monitoring Communications

We may monitor and record communications with you, including emails and telephone calls, for purposes including:

  • Quality assurance

  • Staff training

  • Customer service

  • Record keeping

  • Compliance with legal and regulatory obligations

4. Mobile Data

Where you access our services through a mobile application, we may collect information relating to:

  • The mobile device used.

  • How the application is used.

  • Synchronisation between our services and your mobile application.

  • Activity undertaken within the application.

Some mobile applications may be provided by third parties. Where this is the case, the privacy policy of the third-party application provider will also apply.

You can manage your privacy settings on your mobile device, although this may affect the performance and functionality of the application.

5. Data Analytics and Benchmarking

We may use information generated during your use of our services for our legitimate business interests to improve our products, services and your overall experience.

This includes:

  • Delivering advertising, marketing communications and relevant information.

  • Conducting research and development to improve our products and services.

  • Developing new features and functionality.

  • Performing statistical analysis and benchmarking.

  • Providing location-based content where geo-location data is available.

Please note that this processing may include personal information relating to your clients, suppliers, employees or other individuals whose information you have entered into our systems.

Any individual whose personal information we process has the right to object to processing based on our legitimate interests. Requests may be sent to info@bdoyle.co.za.

6. Sharing Your Information

We may share your personal information with carefully selected third parties where necessary to provide our services or comply with legal obligations.

These may include:

  • Service providers and subcontractors who assist us in delivering our products and services.

  • Internet hosting and platform providers.

  • Payment processing providers.

  • Business partners, resellers and software providers.

  • Financial institutions and payment clearing systems.

  • Third-party providers with whom you have authorised us to share information.

  • Credit reference agencies.

  • Fraud prevention agencies.

  • Government departments and regulatory authorities.

  • Law enforcement agencies.

  • Courts and legal representatives where required by law.

  • Professional advisers and auditors.

  • Organisations involved in business transfers, mergers or acquisitions.

If B Doyle & Associates is involved in a merger, acquisition or sale of all or part of its business, you will be notified of any change in ownership or use of your personal information.

We may also publish or share aggregated statistical information that does not identify any individual.

7. Marketing

From time to time we may contact you regarding products, services or information that we believe may be of interest to you.

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link included in our emails.

  • Contacting us directly at info@bdoyle.co.za.

Your marketing preferences will be respected in accordance with applicable data protection legislation.

8. Third-Party Platform Advertising

Where you interact with B Doyle & Associates through third-party platforms such as:

  • LinkedIn

  • Facebook

  • Instagram

  • Google

  • X (formerly Twitter)

we may share limited information with those platforms to provide relevant advertising or personalised content based on your interests.

These platforms operate under their own privacy policies, and you should consult those policies for further information about how your personal information is processed.

You can manage advertising preferences directly through your account settings on each platform.

9. Your Information and Your Rights

Depending on applicable data protection legislation, you may have the following rights:

  • The right to know how your personal information is used.

  • The right to access your personal information.

  • The right to request correction of inaccurate information.

  • The right to request deletion of your personal information where applicable.

  • The right to restrict processing.

  • The right to object to processing for direct marketing purposes.

  • The right to object to processing based on our legitimate interests.

  • The right to data portability where technically possible.

  • The right to withdraw consent where processing is based on consent.

  • The right to object to automated decision-making or profiling.

  • The right to lodge a complaint with the appropriate data protection authority.

If your personal information changes or you believe any information we hold is incorrect, please contact us at info@bdoyle.co.za.

You may be required to provide sufficient identifying information before we can process your request.

Please note that withdrawing consent may affect your ability to use certain services provided by B Doyle & Associates.

We retain personal information only for as long as necessary to fulfil our legal, regulatory and legitimate business obligations. When personal information is no longer required, it is securely deleted or destroyed.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Whenever changes are made, the revised version will be published on this website together with the updated revision date.

We will not reduce your rights under this Privacy Policy without appropriate notice where required by law.

11. Security and Storage of Information

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Unlawful processing

  • Loss

  • Destruction

  • Damage

Although we make every reasonable effort to safeguard your information, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

If you have been provided with login credentials or have chosen your own password, you are responsible for keeping these details confidential.

If you believe your account or personal information has been compromised, please contact us immediately at info@bdoyle.co.za.

12. Transfers Outside of South Africa and the European Economic Area (EEA)

Where necessary to provide our products and services, your personal information may be transferred to countries outside South Africa or the European Economic Area (EEA).

By using our website, products or services, you consent to the transfer of your information in accordance with this Privacy Policy and applicable data protection legislation.

Where personal information is transferred internationally, B Doyle & Associates will take reasonable steps to ensure appropriate safeguards are in place to protect your information.

13. Third-Party Websites and Social Media

Our website may contain links to third-party websites, applications or online services.

Once you leave the B Doyle & Associates website, this Privacy Policy no longer applies. We are not responsible for the privacy practices, content or security of third-party websites and encourage you to read their individual privacy policies before providing any personal information.

Our website and services may also allow you to:

  • Share information through social media platforms.

  • Create accounts using your social media login.

  • Link your social media account to our services.

Where you choose to do so, the relevant social media platform may provide us with certain personal information that you have authorised them to share.

You can manage these permissions at any time through your social media account settings.

14. Cookies, Analytics and Traffic Data

Our website uses cookies and similar technologies to improve your browsing experience, personalise content and help us better understand how visitors use our website.

Cookies are small text files stored on your device when you visit a website.

We use cookies to:

  • Improve website functionality.

  • Remember your preferences.

  • Analyse website performance.

  • Measure visitor traffic.

  • Deliver relevant advertising.

  • Improve the user experience.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website.

They enable features such as:

  • Secure logins

  • Session management

  • Security verification

  • Fraud prevention

Without these cookies, certain parts of the website may not function correctly.

Functional Cookies

These cookies remember choices you make, such as:

  • Language preferences

  • Search settings

  • User preferences

This allows us to provide a more personalised browsing experience.

Performance & Analytics Cookies

These cookies help us understand how visitors use our website.

We use this information to improve:

  • Website navigation

  • Performance

  • User experience

  • Marketing effectiveness

These cookies may include services such as Google Analytics.

Advertising Cookies

Advertising cookies help us display advertisements that are more relevant to your interests.

They may collect information about:

  • Websites you visit

  • Browsing behaviour

  • Advertising interactions

This information may be shared with trusted advertising partners.

Social Media Cookies

These cookies are used when you:

  • Share content on social media

  • Like or recommend content

  • Connect your social media account with our website

The relevant social media platform may record these interactions according to its own privacy policy.

Web Beacons

Our website may also use web beacons or similar technologies to:

  • Measure advertising performance

  • Count website visitors

  • Analyse product or service usage

Web beacons generally work together with cookies.

If you disable cookies within your browser, web beacons will have limited functionality.

IP Address and Traffic Data

We automatically record certain technical information including:

  • IP address

  • Device information

  • Referring websites

  • Pages visited

  • Access times

  • Browser type

  • Operating system

  • Website usage statistics

This information is used only to monitor website performance, improve our services and maintain website security.

Traffic data does not ordinarily identify individual users.

15. Onward Transfer of Information

B Doyle & Associates may work with trusted third-party organisations that provide services on our behalf, including payment processing, hosting and order fulfilment.

We provide only the personal information necessary for these organisations to perform the services requested.

These service providers are contractually required to:

  • Protect your personal information.

  • Process information only on our instructions.

  • Comply with applicable data protection legislation.

Where required, we also ensure appropriate international transfer mechanisms are in place for personal information transferred outside South Africa or jurisdictions with equivalent privacy protections.

We may also share aggregated statistical information that does not identify any individual.

16. Your Consent and Opting Out

By using our website, products or services, you consent to the collection, processing and use of your personal information as described in this Privacy Policy.

You may request that we:

  • Remove your personal information.

  • Stop processing your information.

  • Withdraw marketing consent.

  • Update or correct your information.

Please note that removing certain information may prevent us from providing products or services where that information is required.

You may unsubscribe from newsletters or marketing emails at any time by:

  • Clicking the unsubscribe link included in our emails.

  • Contacting us at info@bdoyle.co.za.

17. Enforcement and Dispute Resolution

B Doyle & Associates is committed to maintaining compliance with this Privacy Policy and applicable data protection legislation.

We regularly review our privacy practices to ensure that this Privacy Policy remains accurate, comprehensive and up to date.

If you have any concerns regarding the way your personal information has been collected, processed or disclosed, we encourage you to contact us first so that we can investigate and resolve the matter as quickly as possible.

Where required by applicable law, you also have the right to lodge a complaint with the appropriate supervisory authority.

For individuals located within the European Union, complaints may be submitted to the relevant Data Protection Authority responsible for your country of residence or place of work.

For South African residents, complaints relating to the processing of personal information may be submitted to the Information Regulator (South Africa).

18. Contact Us

If you have any questions about this Privacy Policy, your personal information, or the way in which we process your data, please contact us.

B Doyle & Associates

Physical Address
B Doyle & Associates Group
Eastgate Lane, Block D,
East Wing, First Floor,
5 Iris Road, Bedfordview

📞 Telephone
+2711-268-6652

📧 Email
info@bdoyle.co.za

🌐 Website
www.bdoyle.co.za

Our team will respond to your enquiry as soon as reasonably possible.

Your Privacy Matters

At B Doyle & Associates, we value the trust you place in us.

We are committed to protecting your personal information, maintaining transparency in the way we process your data, and complying with the Protection of Personal Information Act (POPIA), the Promotion of Access to Information Act (PAIA) and, where applicable, the General Data Protection Regulation (GDPR).

If you have any questions regarding this Privacy Policy or your personal information, please don't hesitate to contact us.

Last Updated: 19 March 2020

© B Doyle & Associates. All Rights Reserved.